The Wall Street Journal reports on the study:
* Consumers, on average, wrapped up their arbitrations in 6.9 months.
* Consumers won some relief in 51.8 percent of the cases filed against repeat businesses ─ close to the 55.3 percent win rate that consumers enjoyed against non-repeat businesses.
* Consumers recovered an average award of $19,255
This comprehensive review of empirical evidence appears to demonstrate that not only does arbitration reduce frivolous lawsuits and reduce pressure on our already strained legal system; but also provides fair and timely outcomes for consumers and business interests.
See the Searle Institute policy breifing here:
Searle Civil Justice Institue Consumer Arbitration Press Conference from Jeff Cook on Vimeo.